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Shipping
How much is shipping?
- Standard Shipping: Free shipping
- Expedited Shipping: USD $20.00 per Order
Can I expedite my order?
We currently do not offer expedited production because all of our products are custom made-to-order after each purchase. but you can choose expedited shipping on checkout.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.
Then call or email us regarding the whereabouts of your order!
Ordering
What is your ordering process?
Ordering process is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information
- Select shipping method
- Checkout
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
Email: support@cxcars.com
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at support@cxcars.com within 24H with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Contact information:
Email: support@cxcars.com
Call: +86 13588645707
China Office Address:
No. 9, Beizhen Road, Anwen Street, Pan’an Xian,
Jinhua City, Zhejiang Province
China 322300
Working Time: 9:00-17:00 (GMT+8)