Return and Exchange

At CXCars, your satisfaction is our top priority. We are dedicated to providing you with the most delightful shopping experience possible. We understand that sometimes, returns or exchanges may be necessary. Rest assured, we are here to assist you every step of the way.

Returns/Exchanges Accepted for the Following Reasons:

Incorrect Product (Color, Size, Style): If you receive a product that doesn’t match your order in terms of color, size, or style, we’ll gladly accept your return or exchange.
Product Damage: In the unfortunate event that your item arrives damaged, we are committed to making it right. You can request a return or exchange for damaged products.
Defective Product: If the product you received is found to be defective, we will work to ensure a prompt replacement or issue a refund.

Initiating a Return:

If you’re not entirely satisfied with your purchase and wish to return an item, please follow these steps within 30 days from the date you received your order:

Initiate a Return: Send us an email at support@cxcars.com with photos and/or videos of the items, your order number, and the reasons for return. Our dedicated customer service team will evaluate your return request’s eligibility within 3 business days.
Ship the Item Back: If your return request is approved, we’ll provide you with the return address and instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted. For your peace of mind, we recommend using a shipping method with tracking information and requiring a signature, as we cannot assume responsibility for lost returns or exchanges.
Refund or Exchange: Once we receive your return/exchange, our team will inspect the item within 3-5 business days and proceed with providing a replacement for an exchange or issuing a refund.

Shipping Costs for Returns:

For Defective Items:
You won’t be responsible for the return shipping cost if the item is defective.
(Once your return is approved, we’ll provide you with a return label.)
For Non-Defective Items:
If the item is not defective and you’d like to return it, you’ll be responsible for the return shipping costs.

Note:
We want to emphasize that we do not charge consumers a restocking fee for returning a product.

Return Address:

Returning Your Item:
Once your return is approved, we will provide you with the return address and detailed instructions on where and how to send your package.

Important Note:
Please ensure that your return is authorized before sending it back. Unauthorized returns will not be accepted.

Secure Shipping Method:
For added security, we strongly recommend using a shipping method that includes tracking information and requires a signature upon delivery. This precaution is important as we cannot assume responsibility for returns or exchanges that are lost during transit. Your satisfaction is our priority, and this step helps ensure a smooth process.

Return Processing Time:

Processing returns may take up to 5 business days from the day we receive your return. We’ll notify you via email to confirm once your return has been processed.

We are here to make your shopping experience as enjoyable as possible, and your satisfaction is our ultimate goal. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at support@cxcars.com. Thank you for choosing CXCars.

To check the status of your order, please log-in to your account or contact us.

Contact information:

Email:support@cxcars.com
Call: +86 13588645707
China Office Address:
No. 9, Beizhen Road, Anwen Street, Pan’an Xian,
Jinhua City, Zhejiang Province
China 322300
Working Time:9:00-17:00 (GMT+8)